Delete Account & Data Deletion

This page explains how you can request deletion of your SVS Food account and associated personal data from our website and mobile apps. SVS Food respects your privacy and will process valid deletion requests in line with applicable law.

How to request account deletion

There is no in-app delete button. To delete your SVS Food account and request deletion of your personal data, email us at support@svsfood.com.

Please use the email or mobile number linked to your account, and include:

• Subject line: Account deletion request
• Your registered mobile number and/or email
• Your full name as saved on the account
• A clear request to delete your account and personal data

What we delete

After we verify your request, we delete or anonymise personal data tied to your account, including:

• Account profile details (name, mobile, email, saved addresses)
• Login / OTP session data linked to your account
• Saved preferences and notification settings
• App-linked customer profile identifiers used for ordering

What we may retain

Some information may be kept for a limited period where we are required to do so for legal, tax, accounting, fraud prevention, or dispute resolution purposes. This can include order invoices, payment transaction references, and records needed to handle refunds or regulatory obligations. Where retained, such data is restricted and not used for marketing.

Timeline

We aim to acknowledge your email within a few business days and complete account and personal data deletion within 30 days of verifying your request, unless a longer retention period is required by law. You will receive a confirmation email once the deletion is complete.

Contact

For account deletion and data deletion requests, write to support@svsfood.com. For other support queries you may also reach our helpdesk channels listed on the website.