Name: SVS Food - Satna
Address: Rewa Rd, in front of gold palace jewellers, Railway Colony, Satna, Madhya Pradesh 485001, Satna, Madhya Pradesh, IN
Telephone: 7869717041
Price range: ₹₹

Question 1

How do I contact SVS Food support?

Accepted Answer

The fastest way is live chat on this helpdesk — pick your issue under FAQs and tap Chat with support. You can also call (+91) 7869717041 or email helpdesk@svsfood.com. For order-specific help, login so we can see your recent orders.

Question 2

Store locations, hours, and dine-in

Accepted Answer

SVS Food operates in Satna and Jabalpur, Madhya Pradesh. Use SVS Locator on the website for addresses and maps. Dine-in and takeaway are available at outlets. Home delivery is available in the serviceable area around each store.

Question 3

Do you deliver to my area?

Accepted Answer

Enter your delivery location on the menu to see if your pin code is serviceable and whether the store is open. If the store is closed, you can still browse and schedule for the next service window where scheduling is offered.

Question 4

Website or app is not working

Accepted Answer

Try a hard refresh (Ctrl+F5) or clear browser cache. On mobile, update the SVS Food app from the Play Store. If checkout is stuck after payment, check Account → Orders before paying again. Chat with support with a screenshot and your phone number if the issue continues.

Question 5

Become a delivery partner (SVS HERO)

Accepted Answer

Apply on https://svsfood.com/riders. After you submit, our team reaches you on WhatsApp. Partner app issues should be reported through the SVS HERO app.

Question 6

Partner / franchise enquiry

Accepted Answer

For partnership enquiries, visit connect.svsfood.com or email info@svsfood.com with your city and proposal.

Question 7

Payment failed but money was deducted

Accepted Answer

If the bank cannot confirm payment within about 15 minutes, SVS Food rejects the order and starts an automatic refund. Refunds typically reach the original UPI, card, netbanking, or wallet in 5–7 working days. Chat with support with your UPI reference / UTR if it has been longer.

Question 8

Where is my refund?

Accepted Answer

After a refund is initiated it usually takes 5–7 working days to show in the original payment method. Open Account → Refunds to see orders with a refund in progress.

Question 9

Cash on delivery and paying online later

Accepted Answer

Some orders allow cash on delivery. You can often pay online later from the order page if that option is still open.

Question 10

UPI / PhonePe / GPay payment issue

Accepted Answer

Ensure your UPI app is updated and you complete payment within the time limit shown at checkout. If money was debited but the order did not confirm, wait 15 minutes — auto-refund may start. Then check FAQs under refunds.

Question 11

I was charged twice for one order

Accepted Answer

Check Account → Orders — only one order should exist for that attempt. If your bank shows two debits, chat with support with both transaction IDs. The extra amount will be refunded after verification.

Question 12

Download invoice or payment receipt

Accepted Answer

Open Account → Orders, select the order, and tap Download receipt if available. For GST invoices or bulk orders, chat with support with your order number.

Question 13

Rate your order or delivery experience

Accepted Answer

After delivery you may receive a feedback request on WhatsApp or in the app. You can also chat with support to share detailed feedback — we read every message.

Question 14

Complaint about store staff or delivery partner

Accepted Answer

SVS Food has zero tolerance for harassment. If you faced any such situation, stay safe and report it immediately via chat or call. Share order details, time, and what happened. We investigate every complaint.

Question 15

Suggest a menu item or improvement

Accepted Answer

We love hearing from customers. Chat with support or email helpdesk@svsfood.com with your suggestion. Popular requests are shared with our kitchen team during menu planning.

Question 16

Hygiene or food safety concern

Accepted Answer

Stop consuming the item if you have a safety concern. Keep the food and packaging for verification. Chat immediately with your order selected — this is treated as priority.

Question 17

Items are missing from my order

Accepted Answer

Check the bill and packed items first — sides or dips may be in a separate pouch. Chat with support with that order selected. Keep packaging until the case is closed.

Question 18

Food quality or freshness issue

Accepted Answer

Tell us which item and what went wrong. A photo in chat helps the store confirm quickly.

Question 19

My order is delayed or never arrived

Accepted Answer

Track active orders from Account → Orders. If status has not moved, chat with that order selected. If marked delivered but not received, chat immediately — do not reorder first.

Question 20

I received the wrong order

Accepted Answer

If the bag does not match your bill, chat with support before consuming when possible. Share a photo of what you received.

Question 21

Can I cancel my order?

Accepted Answer

Once placed, orders generally cannot be cancelled — the kitchen starts immediately. Scheduled orders may be cancellable until the cutoff on the order page.

Question 22

Can I change items after ordering?

Accepted Answer

Changes are usually not possible once the kitchen has started. Chat immediately if you placed by mistake — we will try if preparation has not begun.

Question 23

Scheduled order — change time or cancel

Accepted Answer

Open the order from Account → Orders. If cancel is available before the cutoff, use it there. Otherwise chat with support with the order number.

Question 24

Bulk / catering order help

Accepted Answer

Bulk orders may need store confirmation before preparation. Status shows on the order page. Pay-at-store bulk orders are paid at the outlet. Chat if confirmation is delayed.

Question 25

Packaging was damaged or spilled

Accepted Answer

Take a photo of the packaging when you receive the order. Chat with support for replacement or refund where applicable.

Question 26

How to buy an SVS Food gift card

Accepted Answer

Gift cards are rolling out on SVS Food. Check Account → Gift cards or ask support for availability in your city. Corporate bulk gift cards: email info@svsfood.com.

Question 27

How to redeem a gift card

Accepted Answer

When gift cards are live, enter the code at checkout under Payment → Gift card / SVS Cash. If redemption fails, chat with the gift card code (do not share publicly).

Question 28

Check gift card balance

Accepted Answer

Balance will appear in Account → Gift cards once the feature is enabled for your account. Chat with support with your gift card number for manual balance check.

Question 29

Check SVS Cash wallet balance

Accepted Answer

Open Account → SVS Cash to see your balance when the wallet is active on your account. Wallet cash can be applied at checkout where shown.

Question 30

Add money to SVS Cash

Accepted Answer

Use Add Balance on Account → SVS Cash when available. Payment uses UPI / cards like a normal checkout. If top-up succeeds but balance does not update within 30 minutes, chat with the payment reference.

Question 31

Cashback or promo cash not credited

Accepted Answer

Cashback may take up to 24–48 hours after order delivery. Check offer terms for exact timelines. Chat with your order ID and offer name if credit is still missing.

Question 32

SVS Cash payment failed at checkout

Accepted Answer

Ensure balance covers order total including delivery and taxes. Partial wallet pay may not be supported on all orders. Try another payment method or chat with support.

Question 33

How SVS Rewards works

Accepted Answer

SVS Rewards is launching soon. You will earn points on eligible orders and redeem them for discounts. Check Account → Rewards for updates.

Question 34

Reward points not credited

Accepted Answer

Points apply only on eligible orders after the program is live. Cancelled or fully refunded orders do not earn points. Chat with your order ID if you believe points were missed.

Question 35

How to redeem reward points

Accepted Answer

When live, choose Use rewards at checkout if your balance meets the minimum redeem threshold.

Question 36

Refer a friend to SVS Food

Accepted Answer

Referral rewards will appear in Account when the program is active in your city. Share your referral link from the app or website once available.

Question 37

Referral bonus not received

Accepted Answer

Referral bonus applies when your friend completes their first eligible order using your link, per program terms. Chat with your friend's order date and referral code used.

Question 38

Coupon code is not working

Accepted Answer

Check minimum order value, store eligibility, and expiry on the offer. Some coupons are for first order or specific cities only. One coupon per order unless stated otherwise. Chat with the exact code if it should be valid.

Question 39

Discount not applied to my order

Accepted Answer

Offers apply at checkout — they cannot be added after the order is placed. If you believe the discount was wrong on a completed order, chat with order ID and screenshot of the offer.

Question 40

Festival or seasonal offers

Accepted Answer

Follow SVS Food on Instagram and check the homepage banner for active festivals deals. Stock and offer windows are limited — order early during peak festivals.

Question 41

I can't log in or didn't get OTP

Accepted Answer

Login uses your mobile number. OTPs go via WhatsApp / SMS — wait for the resend timer. Google sign-in still needs a linked phone number once. Apple sign-in works without a phone; we ask for your mobile when you place an order.

Question 42

Update name, email, or notifications

Accepted Answer

Open Account to edit name, email, and notification preferences.

Question 43

Saved address wrong or not updating

Accepted Answer

Edit or delete addresses from Account → Addresses. Set a default for faster checkout. If pin drops to the wrong building, adjust on the map at checkout before confirming.

Question 44

Delete my account or data

Accepted Answer

Write to support@svsfood.com or use https://svsfood.com/delete-account.